Refund policy
🔄 Return & Refund Policy
If for any reason you wish to return an item, we invite you to reach out to our team for assistance, and we will evaluate every return request with care and consideration. To keep things fair for both our small business and our shoppers, we use the following guidelines:
Return Windows & Conditions
- Timeframe: Return requests must be made within 14 days of your delivery date.
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How to Start a Return
To request a return, please do not send the package back on your own. Instead, follow these steps:
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Send an email directly to nerdscreations@gmail.com.
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Include your Order Number in the subject line.
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Briefly explain the reason for your return (and attach a photo if an item arrived damaged).
Our team will review your email within 24–48 hours and send you the correct return shipping address and instructions!
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- Condition: To be eligible for a return, items must be unused, unopened, and in their original packaging. Due to the nature of craft supplies (like clay, pipe cleaners, and tools), we cannot accept returns on items that have been opened or partially used.
- Custom Orders: Custom-made items or personalized collectibles are final sale and cannot be returned unless they arrive damaged.
Return Shipping Fees
- Unless an item arrives defective or an error was made on our part, the buyer is responsible for return shipping costs.
Damaged or Incorrect Items
If your package arrives damaged during its journey through the postal system, or if you received the wrong item, please contact us immediately with a photo of the package. We will gladly send out a replacement or issue a full refund to make it right!